Testimonials

“Gail has been assisting with our HR requirements for 12 months and has provided professional and efficient support and is always on hand to provide a prompt response to any queries.”  Aalish Hannan - Director, Hannan Law - August 2017

"SmartHR assisted with the preparation of our new employee contracts and company handbook. They provided a fast and efficient service and were knowledgeable on all aspects of HR legislation. We would recommend SmartHR as a cost effective and convenient way of addressing any HR related matters."  Julia Erskine - Director, Rose Estates Limited - May 2017

"The tailored advice and support we received when reviewing our own Staff Handbook and Contracts of Employment were conducted by SmartHR in an empathetic, appropriate and direct manner, enabling us to make a swift and positive impact to our business. Paragon Recruitment are delighted to recommend Smart HR, both for our own business and also to the client businesses we work with.  The service flexibility, access, quality and demonstrable expertise ensures real business value; Gail and Julia are true professionals; commercial, knowledgeable and an absolute pleasure to work with." Debbie Scrimshaw - Director, Paragon Recruitment - May 2017

"As the Business Manager of a Transport Firm, I am often the first point of contact for HR related issues. Not having an HR background has often left me feeling cautious and vulnerable when dealing with difficult or sensitive issues. We first started using SmartHR to review our HR documents which we received an excellently thorough, efficient and personal service. Since then we have benefited from their services for a wide range of issues. Their knowledge, professionalism and impartial advice has enabled us to ensure that we are structured in a way to support the people needs of our business. There have been times when I've needed advice out of hours and SmartHR have always accommodated my needs. Julia's approach is always clear, to the point, independent and professional and I personally value the support she has given me. I would have no hesitation in recommending her wholeheartedly." Charlotte Evans - Director, TransMann - April 2017

"As a small, growing company, it can be hard to keep on top of the ever-growing HR management pressures, which can begin to dominate the day to day running of a business. We decided to appoint an HR Consultant two years ago, to help us properly manage the HR aspects of the business and to allow us to focus on delivering the business strategy. We chose SmartHR, and our only regret is not having done so sooner. Within the first six months all our HR documentation, policies and procedures were updated, revised or rewritten, giving us the confidence that we were finally on top of our obligations as an employer. In the period since then, HR within the company has developed significantly under Gail's guidance, and now itself forms a crucial part of the overall business strategy, driving the business forward, and there are tangible benefits showing across every part of the company.

SmartHR has provided our company with invaluable HR support and guidance, succeeding in being both cost-effective and operationally effective. In addition to her dedicated time in our offices, Gail has been available at short notice to give advice, which has enabled the business to continue to grow knowing we are doing the right thing for our business and our staff. We have found, and increasingly find, SmartHR to be an essential part of our business and would highly recommend them. 

We use SmartHR as we are too small to justifiably afford a full-time HR Manager, and in terms of staff we have become too big to not have good HR expertise available.  Using SmartHR was an obvious solution.

We have used SmartHR's services since January 2015 – I cannot imagine how life would be without SmartHR!  The expertise and knowledge is available ‘on tap’ and has provided us with excellent guidance through some pretty tricky HR moments. The Directors have often commented on what a brilliant decision it has proved to be.

Initially, the enormous task was to correct, update and standardise all the HR documentation.  The Staff Handbook was re-created and distributed properly across the company.  The employment contracts were brought in line with both IOM and UK legislations for our staff on-island and off.  The staff appraisal system was overhauled.  Having spent most of the first year resolving these ‘remedial’ works, we are now doing HR planning for the first time.  The overarching benefit is the ‘comfort blanket’ of knowing that we are not sleep-walking into any HR traps and that we are handling situations that arise correctly.  That confidence is rubbing off on the wider team, who appreciate that we now have an extremely professional approach to HR.

Thank you for your knowledge and expertise, we look forward to having a long working relationship with SmartHR." Stuart Colligon - Chairman, Panacea Pharma Projects Ltd - March 2017

"Gail and SmartHR have been essential to my business over the last 12 months. Her professional approach, guidance to me as a Director and flexible / adhoc availability mean that we / EAM Ltd as a local IOM SME have been able to punch well above their weight. I have no hesitation recommending SmartHR to anyone seeking professional, reliable and effective human resource services" Christopher Astley - Director, EAM Ltd - March 2017

"Gail gave us simple and practical advice in preparing our Staff Handbook. Ideal for any small business." Hugh Logan - Managing Director, Hugh Logan Architects - February 2017

"A professional and well delivered course on the art of customer service." "Well presented, friendly and knowledgeable presenter." "Very satisfied all round the course. Relaxed and professional environment." (various - attended Effective Customer Service, Communication, Telephone & Time Management Techniques Workshop) at Skanco Business Systems Limited - June 2015

"Isle of Man Creamery have used the services of SmartHR since early 2013. Gail has, at all times, provided excellent advice and support on all matters relating to HR including recruitment, disciplinary procedures, redundancy processes and performance management. She has earned the trust and confidence of our team throughout the organisation by operating with the highest level of integrity, professionalism and operational understanding."  Findlay Macleod - Managing Director, Isle of Man Creamery Ltd - June 2015

"Partnering with SmartHR for HR Consultancy and support has been the ideal solution for Celton Manx. Our ongoing HR demands do not justify a full-time, specialist role.  However, when we have an issue, the speed and relevance of Gail's responses are equal to an in-house professional. From dealings with her it is obvious that she maintains her knowledge of current legislation and industry best practice. Gail also also worked hard to understand our company culture and the business environment in which we operate. The combination of these two important elements means that on an ad hoc basis we benefit from latest HR principles and practices that are tailored specifically for our needs."  Mike Stanton - Business Development / Change Manager, Celton Manx Ltd - June 2015

"Our size would preclude having a full-time dedicated HR function and Gail's accurate, thorough and professional service is the perfect and cost-effective answer.  Her advice and support is first class and we would happily recommend SmartHR for any HR matter whether seemingly simple or complex."  Martin Norbury - Director (Operations) and Company Secretary, Isle of Man Advertising and PR - June 2015

"Gail's presentations hit the key areas and are relevant (and pragmatic) to the subect." RD - attended Managing Performance Problems Workshop - May 2015

"This training course has been perfect for me in the job I do and also relevant to my personal life. The course was enjoyable, fun and most important easy to understand. I can take a lot from this course." "The course was very beneficial for me, it covered lots of different aspects and scenarios that happen day-to-day." (various - attended Effective Time Management Skills Workshop) - December 2014

"The presenter pitched the level of complexity exactly right for the audience and succeeded in making a very dry subject seem interesting.  The session was well prepared with a comprehensive selection of slides totally supporting the presenter's professional delivery." (IOM Data Protection Briefing) Mike Stanton - Head of Business Development, Celton Manx Ltd - November 2014

"As a small but growing company we wanted to review all our HR Documents, Contracts and Company Handbook. We started to look into doing this ourselves and what a mine field! We then contacted SmartHR and we were delighted with the professional service that Gail has delivered. Gail provided proactice advice. Her friendly down to earth attitude is refreshing and it's great on any HR matters going forward to have an external viewpoint and her experience to hand. The awards that SmartHR has won over the last couple of years is a testament to the highly professional and comprehensive service that Gail provides and we have no hesitation in recommending SmartHR to others." Julie Leaton - Director, Manx Business Solutions Limited - November 2014

"SmartHR is definitely our recommended HR solution. Our size would preclude having a full-time dedicated HR function and Gail's accurate, thorough and professional service is the perfect and most cost-effective answer. Her advice and support is first class and we would happily recommend SmartHR for any HR matter whether seemingly simple or complex - a great resource for the Isle of Man. Her monthly newsletters are an invaluable source of up-to-date information too. Thank you." Helen Summerscales - Managing Director, Isle of Man Advertising & PR - October 2014

"Smart HR Solutions' friendly and efficient service is invaluable to our small business. Gail advised us on updating our Staff Handbook and Employment Contracts. She helps us to keep up-to-date with statutory requirements in this area." Hugh Logan - Managing Director, HL Architects Limited - October 2014

"Smart HR Solutions provided Bibby Ship Management with professional document procurement (Employment Contract review) assistance over a 5 week period this summer.  The service provision provided by Gail was of a very high level both in terms of efficiency and professionalism. Gail's advice and support throughout her period of engagement was invaluable and we would have no hesitation on recommending SmartHR to any organisation." Bryan Hampson - Marine Operations Manager, Bibby Ship Management - October 2014

"A very well presented workshop with clear and concise learning objectives which will allow me to apply this in the workplace." "I enjoyed the session and learnt new skills; the exercises were very good." "Very helpful and allows people who attend to learn about Customer Service." (various - attended Effective Customer Service, Communication, Telephone & Time Management Techniques Workshop) at Skanco Business Systems Limited - September 2014

"SmartHR has provided Nedgroup Investments with a highly efficient and professional service. Gail's advice and input has been invaluable and has proved to be a cost effective way of accessing HR expertise." Tracey Wiltcher - Director, Nedgroup Investments - May 2014

"I was delighted with the service provided by Smart HR Solutions Limited. I had been searching for someone to help with an employment contract for some weeks, with promises of other companies calling me back, but to no avail! I picked up the phone to Gail, and by that evening I had all of the information I needed. Within 24 hours I had the contract, which was perfect. I will certainly be using SmartHR again and I have no hesitation on recommending Smart HR Solutions Limited." Kaylee Guy - Director, APGJ Travel Counsellors - May 2014

"Dear Gail, Thank you so much for the tremendous input you gave to the students and the support you gave to me in helping the students gain invaluable insights into the world of work." Terry Crees - Head of Year 11, St Ninian's High School - February 2014 (re sessions delivered to students on CV Writing, Job Applications and Interview Skills)

"We were delighted by the service provided by Smart HR Solutions. Gail responded promptly both to our initial request for a meeting and then in providing the information requested. The work done was reasonably priced and we wouldn’t hesitate to use Smart HR Solutions again.” Phaedra Bird, Director - Crowe Clark Whitehill LLC - January 2014

"We first met Gail in 2011 where she assisted us in the restructuring and renewing of all things HR. Gail has subsequently been a friendly, extremely knowledgeable and helpful point of call for any HR queries, no matter how simple or complex. We recently opened a subsidiary in South Africa where we wanted to maintain the best practices of the Isle of Man, while ensuring we still meet the local legal requirements, to create a South African Staff Handbook. Gail was once again the point of call and she was able to clearly deliver this international solution." Wesley Rossouw, Director - Palstave Limited - January 2014

"We first contracted with Smart HR Solutions Ltd in January 2011 and have recently extended our Agreement once again until 2015. From the start we have found their advice and support to be invaluable. Gail Yeowell is undoubtedly an expert in her field, she is always available to us and has been on hand to advise on simple matters and to guide us through quite complex situations." Malcolm Jamieson, Director - CabCard Services Limited - January 2014

"Overall the course was excellent. A wealth of information was covered in two days, backed up by appropriate handouts. Will definitely influence my role in the future." "A very informative two days with an excellent and knowledgeable facilitator. A comprehensive structure with lots of ideas to take away." "Excellent overview of subject - Management Development Programme. Lots of information to absorb but very good handbook to take away. Will be able to use what I have learned to develop and progress my career." "I found the sessions very well structured and excellently presented. All aspects of the course were relevant to my practice and will prove useful in my own development and in supporting others in their development. The print outs provide an excellent resource for 'dipping' into as required." "A very full but comprehensive toolkit to enhance management skills." (various - attended bespoke Management Development Programme) - December 2013

"I worked with Gail for nine months during 2012/13 on a business transformation project in my capacity as an independent contractor / Project Manager. Gail was the core component of the People workstream. It is my personal view that without her professionalism, knowledge, experience, passion and motivation it would not have been possible to design and implement the group-wide performance management model and HR Management System. It was a joy to work with Gail and I would not hesitate to work with her again. Gail has an extensive in-depth knowledge of all aspects of HR Management, gained from hands-on experience and consultancy. She has unbelievable energy and everything all done to high standard of quality and on-time, but never forgets that work should be fun." Kevin McGinley, Programme Manager / Independent Contractor - November 2013

"Gail has provided the Creamery with a first class HR consultancy service over the last six months. She has demonstrated a high level of commitment, drive and enthusiasm in providing HR support to the highest standard. Gail is professional at all times and her HR expertise has been extremely beneficial in supporting us achieve our business objectives. I am delighted to have secured her services for a further twelve months and I look forward to her continued support." Findlay Macleod - Managing Director, Isle of Man Creamery Limited - October 2013

"Dear Gail, I have always been impressed by the HR resources you make available to the Isle of Man business community. The structure of your website and easy access to template documents provides professional support to senior management in a cost-effective manner. Having previously recommended your firm to the management of a small business where I am a Director, I had seen the value of your consultancy role first hand. I had no hesitation in engaging you to review our own HR arrangements." Joe Plastow - Managing Director, Onyx Management Limited - October 2013

"Dear Gail, I just wanted to follow up to say thank you for the HR support provided to me recently. Your services were extremely professional and efficient, as was your personal approach. I look forward to using your HR services again in the future, and will have no hesitation in recommending you to others. Thanks again." Peter Quayle - June 2013

"Excellent workshop on Coaching & Feedback skills. Well prepared and delivered. Clear presentation and great audience participation. Thank you." Margaret Simpson - Chief Executive, Hospice Isle of Man (attended - Coaching & Feedback Skills Workshop) - November 2012

"Well organised, clear and concise. Useful information and overall very enjoyable." Chris Bloomer - Community Services Manager, Hospice Isle of Man (attended - Coaching & Feedback Skills Workshop) - November 2012

"Gail has delivered an excellent, clear session on Effective Team Meetings which was very well received and useful to our work. Thank you." Margaret Simpson - Chief Executive, Hospice Isle of Man (attended - Effective Team Meetings Workshop) - November 2012

"Another excellent workshop, well prepared, clearly delivered at just the right pace.  Thank you." Margaret Simpson - Chief Executive, Hospice Isle of Man (attended - Effective Recruitment & Selection Workshop) - October 2012

"Excellent workshop, thoroughly enjoyed the day.  Interesting but also kept us going with participation in parts." Sarah Turner - Volunteer Services Manager, Hospice Isle of Man (attended - Effective Recruitment & Selection Workshop) - October 2012

"Training delivered was of an extremely high standard, very professional and the handouts were excellent. My knowledge now is much greater." Elaine Quine - Finance Manager, Hospice Isle of Man (attended - Effective Recruitment & Selection Workshop) - October 2012

"Dear Gail, Just a quick note to say thank you for organising such a successful Team Planning Day.  I know that everyone enjoyed it, learnt a lot from it and now are busy becoming budding writers!  Will keep in touch!" Margaret Simpson - Chief Executive, Hospice Isle of Man -  September 2012

"Perfect overview to give me knowledge of all aspects of HR, and Gail was great at giving me all information needed and answering all my questions." Nadine Moffitt - Payroll Administrator, Bedouingroup (attended a 1 day HR - A Basic Overview session) - June 2012

"A very useful and informative workshop which highlights responsibilities and consequences for a business in not identifying and managing stress in a proactive manner." Lynn Kelly - Senior Training Executive, Fairbairn Private Bank (attended a Managing Stress Workshop) - May 2012

"Enjoyed the course very much. The facilitator encouraged us to share experiences and geared the course to our level of understanding." Nikki Downe - Client Services Executive, Fairbairn Private Bank (attended a Managing Stress Workshop) - May 2012

"I found the training very useful and will use the information I learned to guide decisions I make on a daily basis. The trainer, Gail, was very friendly and helpful too." Lisa Macey - Recruitment Consultant, Friends Provident (attended an Employment Legislation Overview Workshop) - March 2012

"I just wanted to drop you a note to say a huge 'Thank You' for your assistance recently. Your advice was invaluable - being both professional and practical. As a small company, we don't have a dedicated HR function but having the proper professional support from SmartHR enables us to deal with HR matters correctly." Martin Katz - Director, MiddletonKatz CS LLC - December 2011

"Very well presented, professional and useful handouts to assist future recruitment and selection process." Karen Moran - Section Head - New Business, Fairbairn Private Bank (attended Recruitment & Selection Workshop) - November 2011

"A very informative and useful course for anyone who recruits. The handouts are particularly helpful." Debby Sims - Investment Administration Manager, Fairbairn Private Bank (attended Recruitment & Selection Workshop) - November 2011

"The course was well presented, informative and interesting, which to be honest, was refreshing. Surely benefitting any company, I would recommend both the course and SmartHR." "This workshop was very informative and enjoyable. I would very happily attend another!" "A very well put together course. The tutor was very knowledgeable. Very good interaction for the students to keep it interesting." "Very well put together training course and delivered very well by the trainer. The level of interaction kept it interesting and it was easy to discuss any of the subjects in relation to my specific job role. Very well done." "An interesting and well delivered course, useful and relevant and a handy refresher." (various - attended Customer Care, Telephone & Time Management Techniques Workshop) - November 2011

"Gail has provided an excellent training session on Managing Discipline and Grievances.  She was organised, prepared, clear in her delivery with a manner that was both professional and friendly. I would recommend Gail's ability to provide training to anyone who needs HR knowledge and development." Margaret Simpson - CEO, Hospice Isle of Man - November 2011

"Very well pitched workshop, an enjoyable informative day that definitely developed my understanding and indeed my obligations as a manager." "This study session has provided me with a wide knowledge of how to deal with managing discipline and grievances. I feel more equipped and have now got more confidence with dealing with such issues in the future." "This workshop has enhanced my knowledge and confidence in dealing with discipline and grievance issues. The handouts and other resources provided will be extremely useful." "Very professional delivery of course, knowledge was extremely good and well presented." (various - attended Managing Discipline and Grievances Workshop) - November 2011

"I found the facilitator to be very informative, friendly and professional. This has proved to be a beneficial and productive course to which I would highly recommend." "It was relayed to me during my appraisal that I needed to improve my time management. I am very happy with the training provided and believe it will benefit my job role." "I felt completely at ease throughout the course and I have come away with some really useful information and tips. I would highly recommend!" (various - attended Customer Care, Telephone & Time Management Techniques Workshop) - October 2011

"A very useful course for first and second line managers aimed at maximising your personal effectiveness and developing others." "Interesting course, professionally delivered, experienced presenter." (various - attended Delegation Skills Workshop) - October 2011

"Dear Gail, I am writing to thank you for the professional and thorough manner in which you have helped us to implement a broad review of our personnel and HR management and administration. The comprehensive suite of solutions you have provided will, without doubt, help us significantly in this important area. We look forward to working with you in the future." Bill Mummery - Executive Director, Celton Manx Ltd - August 2011

"Well delivered, knowledgeable presenter, well pitched and paced." Ted Barker - Operations Supervisor, Swagelok Limited (attended Recruitment & Selection Skills Workshop) - July 2011

"Dear Gail, I would like to thank you for sending through to me your monthly newsletter. The information is structured, detailed and informative and I have used aspects of the newsletters at work, in particular the legal advice. Gail also updates in the newsletter on UK legislation, so I am fully briefed with regards to the legal changes going on in the UK.  I must say, I look forward to receiving Gail's newsletters and long may they continue! Thanks Gail." Samantha Pemberton - HR Manager, Caledonian Trust (IOM) Limited - June 2011

"The Managing Discipline & Grievances course with SmartHR was excellent and provided detailed information on the legislation and practicalities of effectively handling these issues.  The course was very interactive and as the group was relatively small it was a comfortable environment for asking lots of questions and discussing specific scenarios.  Gail's extensive HR knowledge was evident throughout the course, it was a really enjoyable, engaging workshop - thank you Gail." Ruth Martin - HR Consultant, Friends Provident International - April 2011

"Friendly and approachable - very knowledgeable!" Lorna Trevethan - Office Manager, Crowe Morgan (attended Managing Discipline & Grievances Skills Workshop) - April 2011

"Dear Gail, I wanted to let you know how superb I thought the service you supplied regarding the new employment contract I needed was. It was prompt, accurate and efficient. I will definitely use your services again in the future and would happily recommend SmartHR to my friends and business associates." Tracy Vanderplank MCOptom - Director, Sadler & Vanderplank - March 2011

"Gail has worked with us on a specific HR related project for about 5 months now. We have found her level of experience and capability to be of tremendous value. Gail quickly understood our requirements and culture and has worked with the minimum of supervision, delivering high quality work within agreed timescales. We would not hesitate to engage Gail on other projects in future." Lynn Hunter – Director of HR, PokerStars -  November 2010